FAQ
We answer your most important questions
About RECARO
Inquiries about airplane seats
RECARO Aircraft Seating GmbH & Co. KG
Daimlerstrasse 21
74523 Schwäbisch Hall
Germany
Phone: +49 791 503-7000
Fax: +49 791 503-7163
E-mail: info@recaro-as.com
Inquiries about gaming seats
RECARO Gaming GmbH & Co. KG
Jahnstraße 1
70597 Stuttgart
Germany
Email: info@recaro-gaming.com
Questions regarding RECARO Automotive Seating and Motorsport
RECARO Automotive
Gottlieb-Manz-Straße 2
70794 Filderstadt
Germany
Phone: +49 7021 9350-00
Fax: +49 7021 9353-39
E-mail: info@recaro-automotive.com
Questions about the RECARO brand, the RECARO Group and RECARO Holding
RECARO Holding GmbH
Jahnstraße 1
70597 Stuttgart
Germany
Phone: +49 711 25277-0
Fax: +49 711 25277-231
E-mail: info@recaro.com
We are delighted that you are interested in RECARO merchandise. Visit our shop at www.recaro-shop.com and discover the variety of our collections and accessories.
General questions
Please fill out the contact form here: https://www.recaro-childsafety.de/service/kontakt.html or send an email to info@recaro-cs.com
Attention: For products purchased before April 30, 2024, please send all spare parts inquiries to the email address crm@artsana.com.
Please fill out the contact form here : https://www.recaro childsafety.de/service/kontakt.html or send an email to info@recaro-cs.com
Attention: For products purchased before April 30, 2024, please send all warranty questions or complaints to the email address crm@artsana.com.
The product warranty in Europe covers two years from the date of purchase, except for products with an extended commercial warranty. If the product is no longer covered by the warranty, we unfortunately cannot replace it. We are currently working to introduce an international technical repair service as soon as possible.
Please fill out the contact form here: https://www.recaro-childsafety.de/service/kontakt.html or send an email to info@recaro-cs.com
Attention: For products purchased before April 30, 2024, please send all warranty questions or complaints to the email address crm@artsana.com.
Please fill out the contact form here: https://www.recaro-childsafety.de/service/kontakt.html or send an email to info@recaro-cs.com
Or simply scan the QR code on your product, which is marked with the user manual symbol.
Attention: For products purchased before April 30, 2024, please send all warranty questions or complaints to the email address crm@artsana.com.
We strongly advise against using second-hand child car seats, as you usually don't know the seat's history and there may be damage that is not visible to the naked eye.
Everything about safety and proper use
i-Size is part of the international child car seat standard UN ECE R129 , which sets new standards for safety and fit in child car seats. More information can be found here:
Our seats are approved according to ECE R129 . This is an internationally recognized safety standard issued by the United Nations Economic Commission for Europe (UNECE) .
Key features of the R129 standard:
- Classification by height instead of weight
- Side impact protection is mandatory.
- Promotes the use of ISOFIX for secure fastening
Child car seats with R129 approval may be used in countries that recognize the UN ECE regulations . This includes most European countries as well as some other states that have adopted the UNECE standards.
Important NOTE:
Our R129-approved seats may not be used in countries that have their own national approval standards and do not recognize the UN ECE regulations, such as:
- United States
- Canada
- Australia
- ...
Even if the seat appears technically compatible, its use is not legally permitted in certain countries.
Therefore, please check before purchasing or using whether the ECE R129 standard is recognized in your country – e.g., with the relevant transport authorities.
or on official government websites.
Even a seemingly minor accident can cause damage to a child car seat that is not visible to the naked eye. Please replace the seat immediately after an accident. For more information, please contact our customer service at https://www.recaro-kids.de/service/kontakt.html or send an email to crm@recaro-kids.com.
The easiest way to find out if your desired car seat can be installed in your car is via this link: https://www.recaro-kids.de/service/fahrzeugkompatibilität.html
Since there are numerous cars on the market, we are constantly working to expand and update our list of compatible models. If your car is not listed, your nearest dealer will be able to help you find an alternative.
Please note:
- Universal child car seats or infant carriers that are installed using the car's 3-point seat belt can be fitted to all forward-facing car seats equipped with a 3-point seat belt that meets the ECE R16 standard. Nevertheless, we always recommend a test installation before purchasing to check that there is sufficient space, correct positioning, and the correct length of the 3-point seat belt allow for proper installation.
- If the child seat is approved according to R129 (i-Size), it can be installed on all car seats with i-Size anchor points. In this case, checking the vehicle compatibility list is not necessary.
All covers are removable and washable. Please refer to the care instructions on the label.